I hear people are getting phone calls from callers that sound like their loved ones but are fake. How do I protect myself?

Our response:

If you get a phone call from a caller that sounds like a friend or loved one who says they are in trouble and ask you to send them money immediately, take caution.

Artificial intelligence — or AI — can imitate anyone’s voice.

Protect yourself from fake voice scams using AI. Verify the authenticity of the caller by asking the caller a question only the real person would know the answer to or consider a challenge code—a special word or phrase only your family knows.

Learn more about how to protect yourself from fake AI voice scams by watching this video.