Thanks for your question. Generally, you must have a specific password to redeem your bitcoin and you may wish to contact the entity where you purchased it to confirm the process. You can learn more about how cryptocurrencies work and the risks associated with them.
Bitcoin is not considered a security, and the Ontario Securities Commission (OSC) does not directly regulate bitcoin, nor does it oversee the redemption of bitcoin. We are not able to provide advice related to buying or selling investments.