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What was the Mystery Shop study about?



Our response:

The Mystery Shopping for Investment Advice report described the results of a mystery shop of different types of advisor across Ontario between July and November 2014. The report, released in September 2015, was a joint initiative of the OSC, IIROC and MFDA. The purpose of the mystery shop was to assess retail investors’ experiences and to evaluate the investment advice process.

You can read the full report on the OSC’s website.

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